1
Understanding

How the product or service is structured, who uses it, how, and when. Data sources include interviews with users and experts as well as our personal experience.

2
Access

We either gain personal access to the products and services or seek users who could provide us with it or record videos of performing the necessary operations.

3
Research

We use all relevant methodologies: desktop research, usability testing, mystery shopping, experiments, customer interviews, and surveys.

4
Report

A PDF with insights, conclusions, and visualizations. We also share raw data, such as respondent answers, test recordings, and survey results.

5
Presentation

A two-hour event for 10-15 people. We quickly and effectively present the obtained results and address any questions that arise.

Brands we`ve helped

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